Online reputation Service for small & large businesses.
Online reviews play an important role in the success of local businesses. In fact, nearly 90% of consumers say they’ll only consider using a business if it has an average rating of 3-5 stars. More often than most, a business does not have an online review request process. They cross their fingers and hope someone will leave a review.
With 2ten Marketing, we give you the power to gather customer experiences to boost online star power and drive more business. Win new customers' trust, collect valuable feedback and rank high in relevant searches.
We deliver a powerful customer feedback tool that will have your clients seeing stars!
How Our Tool Works
We use SMS Reputation Management Requests that allow us to have a 1:1 conversation to help filter those that are happy and those who are not.
If they are happy, we prompt them to give an online review. If they happen to have a bad experience we prompt them to give feedback that will be sent to your internal team to handle.
We push only positive responders to leave a public online review.
Why we love our reputation tool
Centralize Interaction Platform That Allows You To Manage & Respond To Text Massages Across Multiple Channels
Customized Human-Like Texting Bot That Allows Laser-Focused Reputation Repair & Building
Review Management - When You Purchase Our Tool, Our Team With Respond to All Positive Reviews & Work With Your Team On Solutions To Combat Negative Reviews
Includes Unlimited Review Requests
Assistance in Organizing & Optimizing Google My Business Listings
We will help implement a strategy based on your business, current listings, & Goals.
We have worked with just about every industry on generating positive reviews in a manner that’s engaging, personalized, and doesn’t annoy your customers.
What should you expect in the first two months?
Results. Things may start off slow if you’ve never asked your customers or patients for reviews, but we typically see great success. This practice started off with ZERO reviews and essentially no listing, but with our listing optimization and reputation management package this clinic is on the right track to succeed.
Please note the end goal would be to have HUNDREDS of positive reviews, but we are here to keep things real. 24 new reviews from YOUR patients and a fully optimized listing in just two months, is a huge accomplishment.
Read more on what you need to know when it comes to online reputation management
Some frequently asked questions
Why do customer reviews matter?
Customers often search online for local businesses with recent reviews and a four-star average rating. A business is likely to lose potential customers to their competitors if it doesn't fall into that category. Positive reviews must be generated continuously while negative reviews must be managed in order to avoid losing opportunities.
Is our reputation management tool HIPPA-compliant?
Yes! We take privacy & security very seriously. All employees at 2ten Marketing are HIPPA certified as well.
What phone number is used when my client sends an SMS review request to their customers? Is it from the business’s area code, and is it a 10-digit phone number?
We'll search for available numbers with the area code of your business. In the case that there are no available numbers with the same area code, we choose the next closest location. It will be a 10-digit phone number.
What is A2P 10DLC and do I have to register?
A2P 10DLC refers to a system in the United States that allows businesses to send Application-to-Person (A2P) messaging via standard 10-digit long code (10DLC) phone numbers. In an effort to create a more trusted and regulated ecosystem, A2P 10DLC requires businesses to register their business information and campaign information with the carriers. Our team is equipped to help sign your business up and be compliant with all of the SMS marketing rules & regulations.